Technical Support

What Is Covered

What if?, Inc. technical support services are limited to issues pertaining directly to the installation and use of What if? including:

Installation

Our technical support staff will gladly assist you in installing What if? on your workstation or local area network.

Clarification

Our technical support staff will also help answer questions that are not adequately answered in the What if? documentation.

"Bug" fixes

Our technical support staff will, of course, work with you to correct any problems you encounter in working with What if?.

What Is Not Covered

The What if? technical support does not include assistance in the following areas:

Obtaining data

ssues of obtaining the GIS and non-GIS data required to use What if? are unique to each installation and may be quite complex. As a result, assistance in obtaining GIS and non-GIS data is not included in our support services.

Preparing plans

What if?, Inc. is a software company, not a consulting firm. In addition, the process of preparing local land use and infrastructure plans are complex and unique to each local jurisdiction. As a result, assistance in preparing land use and infrastructure plans is not included in our support services.

Managing community processes

As a software company, What if?, Inc. does not have the expertise to help manage community and planning processes that may employ What if?. As a result, assistance in managing community processes is not included in our support services.